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Introduction
The main focus of our work is the review of the cases, and therefore the majority of roles are directly involved with this process, with the other business operations meeting the needs of the organisation to enable the case review process. The diagram illustrates the main areas of work available and is an attempt to reflect the unique structure of the Commission.
Chairman & Commissioners
The Chairman is responsible for the strategic direction of the Commission, as well as its role in considering and deciding cases. The Commissioners help the Chairman in exercising various corporate responsibilities and make the final decision on cases. Commissioners are appointed by the Queen on the recommendation of the Prime Minister and recruitment for these posts is carried out by the Ministry of Justice.
Senior Management
The senior management team are responsible for the Commission’s day to day management and communications with its stakeholders. The senior management team comprises the Director of Casework, the Director of Finance and IT, the Director of Administration and HR, and Head of Communications. The senior management team is supported by various specialist management roles and personal assistants.
Group Leaders
Our Case Review Managers report to one of seven Group Leaders whose role it is to provide effective leadership and ensure that Case Review Managers have the support and resources they need and that cases are progressing as planned. Our Group Leaders are all experienced Case Review Managers who also manage their own demanding caseload.
Case Review Managers
Case review is the nucleus of our work and is carried out by a group of highly skilled and professional Case Review Managers. They are responsible for considering representations from applicants or their representatives and decide, on the basis of objective evidence, whether their allegation or complaint merits an investigation. Case Review Managers manage a portfolio of cases where they gather and assess information, manage the investigation process and present their findings to Commissioners.
Casework Administration
There are a number of administrative roles related to casework, requiring a wide spectrum of skills and experience.
Specialist Advisers
The specialist advisers provide an advice network to the case review staff and include Legal and Investigative Advisers. They advise on matters related to cases under investigation, legal issues, the implications of judgements likely to influence case handling and the conduct and control of investigations.
Management
Specialist managers, reporting into the Senior Management Team, are responsible for overseeing the support functions within the Commission, and for managing staff, resources and budgets.
Human Resources, Facilities & Finance
Within Human Resources, Facilities and Finance there are a small number of co-ordination and administrative roles that provide essential support services.
IT
We make extensive use of IT and a small team manage the system security, training and have overall responsibility for ensuring that the Commission’s IT Systems meet our requirements for an up to date, secure network. An in-house 1st line helpdesk provide technical support, back-up by a 2nd line helpdesk which has been outsourced to an IT specialist provider.
Records Management
This small team is responsible for the management, organisation and control of all of the Commission's records and materials, including both manual and electronic records.
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